Shipping & Delivery Policy
Last updated: January 31, 2026
At Lametru.com, we are committed to delivering your fabric and textile orders safely and efficiently. This Shipping & Delivery Policy outlines our shipping methods, costs, delivery times, and what to expect when you place an order with us.
Delivery Method
All orders are delivered via door-to-door courier service for a safe and convenient experience. We work with reliable courier partners to ensure your fabrics arrive in perfect condition.
Shipping Costs
Our shipping rates are designed to be fair and transparent:
EUROPE REGION A | €5.50
Delivery time: 2-4 working days Bulgaria, Croatia, Czechia, Greece, Hungary, Poland, Slovakia, Slovenia
EUROPE REGION B | €8.90
Delivery time: 3-5 working days Austria, Cyprus, Estonia, France, Germany, Italy, Latvia, Lithuania, Portugal, Spain
EUROPE REGION C | €14.90
Delivery time: 4-6 working days Belgium, Denmark, Luxembourg, Netherlands, Sweden, Switzerland
GLOBAL | €23.90
Delivery time: 7-9 working days United States of America (USA)
Shipping costs are calculated automatically at checkout based on your order total.
Note: Delivery times are estimates and not guaranteed. Actual delivery may vary based on courier availability, destination, and external factors.
Order Tracking
Stay informed about your order's journey:
- Once your order has been shipped, you will receive a tracking number via email
- Use the tracking number to follow your package in real-time through the courier's website
- If you don't receive a tracking number within 2 business days of placing your order, please contact us
If you're unsure whether we ship to your location, please contact us at info@lametru.com before placing your order.
Delivery Delays
While we work hard to ensure timely delivery, delays may occasionally occur due to:
- Customs clearance (for international orders)
- Public holidays or weekends
- Unforeseen courier delays or logistical issues
- Extreme weather conditions or force majeure events
- Incorrect or incomplete shipping address provided
If your order is delayed beyond the expected timeframe, please contact us at info@lametru.com and we will investigate with our courier partner.
Failed Delivery Attempts
If the courier is unable to deliver your package:
- The courier will leave a notification with instructions for redelivery or pickup
- You may be required to collect your package from a local courier depot
- If the package is returned to us due to failed delivery attempts, you may be responsible for reshipping costs
Please ensure your shipping address is accurate and that someone is available to receive the package.
Damaged or Lost Packages
We take great care in packaging your orders, but issues can occasionally occur during transit:
Damaged Packages
- Inspect your package upon delivery
- If the package appears damaged, note this with the courier and contact us immediately at info@lametru.com
- Include photos of the damaged packaging and products
- We will work with you to arrange a replacement or refund
Lost Packages
- If your tracking shows the package as delivered but you haven't received it, check with neighbors or building management
- Contact us within 48 hours if you still cannot locate your package
- We will investigate with the courier and arrange a resolution
International Orders & Customs
For orders shipped outside Romania:
- You may be subject to import duties, taxes, and customs fees imposed by your country
- These charges are the responsibility of the recipient and are not included in our shipping costs
- Customs processing may add additional time to delivery
- We are not responsible for delays caused by customs clearance
Please check with your local customs office for information about potential charges before placing an international order.
Address Changes
If you need to change your shipping address:
- Contact us immediately at info@lametru.com
- Address changes can only be made before the order has been shipped
- Once shipped, we cannot guarantee address changes with the courier
Customer Support
For any questions regarding your shipment, tracking, or delivery, please don't hesitate to contact us:
Email: info@lametru.com
Phone: +40 747 412 931 | +40 736 363 419
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EET
Contact Information
TFP CREATIVE SRL
Office: Bd. Theodor Pallady 107, Bucharest
Registered Office: Str. Dumbravei 12, Pantelimon, Ilfov
Tax ID: RO52161409
Email: info@lametru.com
Policy Updates
We reserve the right to update this Shipping & Delivery Policy at any time. Changes will be posted on this page with an updated revision date. Please review this policy periodically for any updates.